Before You Change
You can change your plan at any time from the Billing page, and you will only ever be charged for what you use. Upgrades take effect immediately; downgrades apply at the start of your next billing cycle, so you keep your current limits until then.
Change Your Plan
- 1
Open the Billing page
Log in to your account, go to Settings > Billing, and click "Change Plan". You will see all available plans and their features side by side.
- 2
Pick your new plan
Choose the plan that fits your needs. Higher plans unlock more contacts, messages, and team seats. Confirm the billing cycle (monthly or annual).
- 3
Review the price difference
WA Orbit calculates a prorated amount for the remainder of your current cycle. Review the total so there are no surprises before you confirm.
- 4
Confirm your change
Click "Confirm" to apply the change. Upgrades take effect immediately, while downgrades apply at the end of your current billing period.
- 5
Done — plan updated
Your account reflects the new plan and features right away. You can verify the change on the Billing page at any time.
Upgrading vs. Downgrading
Upgrades
Apply instantly. You get the higher limits, extra team seats, and all features immediately, and you are billed a prorated amount for the rest of the cycle.
Downgrades
Take effect at the start of the next cycle. You keep your current plan until the renewal date, then move to the new plan and pay the lower amount.
Tip
Check your current usage before downgrading. If you are near your contact or message limits, considering an upgrade instead will help you avoid going over and paying overage fees.