Features
Built-in Human Support
Keep the human touch in every WhatsApp conversation. Let bots handle the repetitive work, and hand off to your team the moment it matters.
Human-in-the-Loop, Always
Manual Reply Mode
Take full control of any conversation — your team replies as humans whenever the situation calls for it.
Smart Bot Escalation
Bots hand off to your team the moment they detect complex questions, high-value leads, or frustrated customers.
Availability Hours
Let bots handle chats outside business hours and route everything to humans during working time.
Seamless Context Handover
Agents see the full chat history, so customers never repeat themselves after an escalation.
- Human handover with full context
- Manual reply mode for any chat
- Business-hour routing rules
- One-click bot to agent escalation
- Team presence indicators
- Private agent notes
- Escalation triggers & keywords
- No code required
Everything Included
B
Customer asked about refund policy
Escalated to support · Just now
P
Refund explained — customer satisfied
Handled by Priya · 2m ago
B
New order enquiry outside hours
Queued for tomorrow · 5m ago
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