Question 1

How do I get started with WA Orbit?

Accepted Answer

Sign up for a 14-day free trial, connect your WhatsApp Business number through the official Meta API, and start building automation flows with our no-code drag-and-drop builder — no credit card required.

Question 2

What is WhatsApp Coexistence?

Accepted Answer

WhatsApp Coexistence allows you to use the WhatsApp Business App and WhatsApp Business Platform (API) with the same phone number. You can continue using the WhatsApp Business App for everyday conversations while also using API-powered tools like automation, broadcasts, chatbots, and CRM integrations.

Question 3

Can I use my existing WhatsApp Business number?

Accepted Answer

Yes. WA Orbit connects to your current WhatsApp Business number via the official Meta API — no new number, no migration, no disruption to your existing chats and contacts.

Question 4

Do I need coding knowledge to use WA Orbit?

Accepted Answer

No coding is required. Campaigns, chatbots, and automation flows are all built through a visual, no-code interface designed for marketing and support teams.

Question 5

Is there a free trial?

Accepted Answer

Yes — you get full access to WA Orbit for 14 days with no credit card required and no commitment, so you can explore every feature before deciding.

Question 6

Does WA Orbit charge markup fees on WhatsApp conversations?

Accepted Answer

No. WA Orbit charges zero markup on WhatsApp conversation fees — you pay exactly what Meta charges, billed directly through your Meta billing account.

Question 7

What does a WA Orbit plan actually include?

Accepted Answer

Every plan includes the shared team inbox, no-code automation builder, AI chatbots, broadcast campaigns, CRM, and analytics — plans differ mainly by agent seats and monthly conversation volume.

Question 8

Can I change or cancel my plan later?

Accepted Answer

Yes, you can upgrade, downgrade, or cancel your plan at any time from your account billing settings — there's no long-term lock-in.

Question 9

Are there any hidden setup fees?

Accepted Answer

No. There are no setup fees or hidden charges — you only pay your WA Orbit subscription plus the standard Meta WhatsApp conversation rates.

Question 10

Is WA Orbit officially approved by WhatsApp?

Accepted Answer

Yes, WA Orbit is an official Meta Tech Provider and connects directly to the WhatsApp Business API, ensuring full compliance and reliability.

Question 11

Is bulk messaging allowed on WhatsApp?

Accepted Answer

Yes — WA Orbit uses the official WhatsApp Business API and follows Meta's messaging guidelines, so broadcasts and campaigns stay compliant.

Question 12

Is my data safe and secure with WA Orbit?

Accepted Answer

Yes. WA Orbit is encrypted end-to-end for message delivery, cloud-based, and follows industry-standard data security practices.

Question 13

What happens if my WhatsApp number is on the personal app already?

Accepted Answer

You'll need to delete the number from the WhatsApp consumer app first — WA Orbit can then connect it to the WhatsApp Business API without losing the number.

Question 14

Does WA Orbit support AI chatbots?

Accepted Answer

Yes — WA Orbit includes a no-code AI chatbot builder. Train it on your own data or use the visual flow builder to design exact conversation paths, with handoff to a human agent whenever needed.

Question 15

Can multiple team members handle chats at once?

Accepted Answer

Yes, the shared team inbox and multi-agent CRM let your whole team manage conversations from one dashboard without overlap or duplicate replies.

Question 16

Can I schedule campaigns in advance?

Accepted Answer

Yes — broadcasts and drip campaigns can be scheduled to send automatically at a specific date and time.

Question 17

How do I track campaign performance?

Accepted Answer

WA Orbit's analytics dashboard gives you real-time delivery, open, reply, and engagement rates for every campaign and automation flow.

Question 18

Can I integrate WA Orbit with Shopify or WooCommerce?

Accepted Answer

Yes — native one-click integrations for Shopify and WooCommerce let you send order updates, shipping notifications, and abandoned cart reminders automatically.

Question 19

Does WA Orbit connect with my CRM or website?

Accepted Answer

Yes, WA Orbit offers webhook and REST API support so you can connect it to your website, CRM, or other business tools.

Question 20

Can I import my existing contacts?

Accepted Answer

Yes — you can bulk-import contacts via CSV, or sync them automatically through a connected integration.

Question 21

Does WA Orbit work with Google Sheets?

Accepted Answer

Yes, WA Orbit supports exporting campaign and contact data directly to Google Sheets for reporting and analysis.

Question 22

Do you provide customer support?

Accepted Answer

Yes — WA Orbit provides onboarding assistance, technical support, and live help to make sure your setup goes smoothly.

Question 23

Does WA Orbit work for my industry?

Accepted Answer

Yes, WA Orbit is used across e-commerce, real estate, education, healthcare, restaurants, and more — automation flows can be tailored to any industry.

Question 24

Where can I find setup guides?

Accepted Answer

The Help Center has step-by-step guides covering account setup, connecting your WhatsApp number, building automations, and managing your team.

Question 25

What if my question isn't answered here?

Accepted Answer

Reach out any time via the "Chat with us on WhatsApp" button on this page — our support team typically responds within minutes.

Frequently Asked Questions

Getting Started

Pricing & Billing

WhatsApp API & Compliance

Features & Automation

Integrations

Support

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